Terms of Service

TrustaMarketer is a pre-launch service. A UK limited company (intended name: TrustaMarketer Ltd) is being incorporated to operate it and will assume these terms; this page will be updated with the registered company details as soon as incorporation completes.

TrustaMarketer is an online marketplace that connects people who control marketing space — social accounts, shop windows, vehicles and other spaces (“owners”) — with people who want to promote something (“brands”). We provide the venue, the tools, and the payment rails. Contact: support@support.trustamarketer.com.

A published campaign is an invitation; an application is an offer; the brand’s acceptance forms a direct contract between the brand and the owner on the terms stated on the campaign at that moment — the pay, the payout schedule, the timeline, and the proof required. TrustaMarketer is not a party to that contract. We do operate the machinery around it: funding, evidence, review, and payout, as described below and in the product itself.

A placement found through TrustaMarketer must be transacted through TrustaMarketer. Taking a match off-platform to avoid fees strips both sides of funding protection and is a breach of these terms.

• You must be at least 18 and able to enter contracts.
• Account information must be accurate and kept current. Verification evidence (bio codes, photos, platform data) must be genuine.
• Workspaces (teams) act as one party: owners of a workspace are responsible for what its members do on the platform.
• Keep your sign-in methods secure. Actions taken through your account are yours.
• One person or entity must not operate both sides of the same placement (self-dealing): payouts are withheld and the matter is reviewed.

Payments are processed by Stripe. To receive payouts, owners must complete Stripe onboarding and accept Stripe’s Connected Account Agreement; card payments are subject to Stripe’s terms. We never see full card numbers.

• Funding upfront.When a brand accepts an application it must fund the placement within the window shown (currently 48 hours). Unfunded acceptances lapse: the placement is released, and the lapse goes on the brand’s record.
• Held until proven.Funded money is held with our payment processor and is released to the owner only when the release conditions for the campaign’s payout schedule are met (single, split-on-installation, monthly, or pooled — always stated on the campaign before anyone applies).
• Our fee. The platform fee (currently 15% of the placement amount) is always shown before acceptance and is deducted from the payout. Fees may change with notice; never retroactively.
• Approval and silence. Brands must review delivered work honestly and promptly. If a brand stays silent past the review window shown in the product (currently 14 days, with a reminder), the work is treated as approved and the payout releases. Silence is not a way to keep money and work.
• Refunds. If a brand cancels a campaign, accepted-but-undelivered placements are refunded in full and the owner is released. Delivered work must be reviewed before a cancellation completes.
• Disputes and chargebacks. If funding is disputed or charged back, related payouts may be withheld, reversed, or recovered. We may recover from a payee money that was clawed back after it was paid out.
• Small balances.Payouts accrue and transfer once they reach the stated threshold (currently £20), so transfer fees don’t eat small earnings.
• No interest. No interest is paid on funds while they are held.
• Taxes. You are responsible for your own taxes. Receipts and payout statements we issue are records of platform activity, not tax or VAT invoices.

Owners must deliver what the campaign specifies and submit the evidence it lists (links, screenshots, photos of installation and removal, publication dates, disclosure). Evidence must be genuine and unedited; fabricated proof is fraud and ends the account. Physical placements must stay up for the stated display period. Resubmission history is kept — it is part of the record both sides rely on.

• Prohibited outright: weapons, tobacco, illegal goods or services, and adult content — no tier of account may run them. Gambling is not offered as a category.
• Sensitive categories (currently alcohol, dating, and political/advocacy) are labelled on listings, and an owner must explicitly opt in before applying. It is your van, your window, your audience — and your call.
• Content you post must be lawful, accurate, yours to post, and must not infringe anyone's rights.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display and distribute the content you submit, only as needed to operate and promote the marketplace (for example, showing a campaign on the public Discover pages).

Advertising law is on you (both of you). Placements arranged here are advertising. Brands and owners are each responsible for complying with the UK CAP Code and ASA rules, including making the commercial relationship clear (the proof checklist includes disclosure for a reason), and with any rules of the third-party platform the content appears on. For physical spaces, the owner warrants they have the right and any consents needed (landlord, local signage rules) to display advertising there.

• Verification is a point-in-time evidence check that a space exists and is controlled by the team that claims it. It is not an endorsement, and not a guarantee of results or audience.
• Standing on the platform (completed campaigns, strikes, track record) is computed from what actually happened. It cannot be bought or edited — by anyone, including us.
• New accounts carry limits (live-campaign and committed-budget caps, first-campaign review, payment-method verification) that lift with track record.
• We may decline, hold, or remove listings and content, and suspend accounts, where these terms are breached or we reasonably suspect fraud, illegality, or risk to users. Where we reject something reviewable (a first campaign, a verification), we say why.
• To report abusive content or behaviour: use the Report abuse link in the footer of any page, or email report@reportabuse.trustamarketer.com. A person reviews every report.

Brands may optionally enable autopilot on a campaign: eligible applications that clear the brand’s own stated rules are accepted automatically and the brand’s saved payment method is charged for each acceptance. Autopilot acceptances are the brand’s acceptances. Autopilot never rejects anyone — applications it doesn’t accept simply wait for human review.

After a completed placement each side may leave one review of the other. Reviews are hidden until both are in (or the window closes), then published and immutable. Reviews must be honest and lawful; trading reviews, retaliation, and review manipulation breach these terms.

You may stop using TrustaMarketer at any time; obligations on in-flight placements and money survive until wound down under section 4. We may suspend or terminate accounts for breach, fraud, legal risk, or prolonged inactivity — completed work still pays out, and funded-but-undelivered work is refunded, except where money is withheld under a dispute or investigation.

The service is provided as-is. We do not promise uninterrupted availability, that campaigns will receive applications, that placements will produce any result, or any level of earnings. We are a venue: we are not responsible for the conduct, content, or performance of brands or owners, and third-party platforms (Instagram, TikTok, YouTube and the rest) are independent of us — their terms are between you and them.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Subject to that: we are not liable for indirect or consequential loss, loss of profit, revenue, data, or goodwill; and our total liability to you across all claims is capped at the greater of £100 and the platform fees you paid us in the 12 months before the event giving rise to the claim.

If you use TrustaMarketer as a consumer, nothing here limits rights the law gives you that cannot be limited by contract.

We may update these terms as the product and the law evolve. For material changes we give reasonable advance notice (by email or in the product). Using the service after a change takes effect means you accept it; if you don’t, stop using the service and wind down under section 10.

• If part of these terms is found unenforceable, the rest stands.
• Not enforcing a term today is not a waiver of it tomorrow.
• You may not assign your rights under these terms without our consent; we may assign to a successor operating the service (including the company being incorporated, per section 1).
• Except for our payment processor where its agreements say otherwise, no third party has rights under these terms (Contracts (Rights of Third Parties) Act 1999).

These terms are governed by the law of England and Wales, and its courts have jurisdiction — except that if you use the service as a consumer you keep any right to bring or defend proceedings where you live.